I have a confession. I watched the last episode of Mr Selfridge and here’s a curious observation.
Apart from the weaving plots, the hemlines, the scandal and the financial crisis that drives the series there is a curious thread of leadership genius. It’s like a manual in people management. Digging deeper, it turns out that the fiction of the TV, was woven through bones of the man. And, as I discovered, Harry Selfridge was the architect of some pretty good leadership mantra’s. So, in front of perfumes and ladies hats are 9 of the best
- “People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”
- “The boss drives his men; the leader coaches them.”
- “The boss depends upon authority, the leader on goodwill.”
- “The boss inspires fear; the leader inspires enthusiasm.”
- “The boss says ‘I’; the leader, ‘we’.”
- “The boss fixes the blame for the breakdown; the leader fixes the breakdown.”
- “The boss knows how it is done; the leader shows how.”
- “The boss says ‘Go’; the leader says ‘Let’s go!'”
- “The customer is always right.
And so is the donor. Lessons come from odd places if you are open to them